Cancellation and Refund Policy
At Rentkar, we aim to balance flexibility with operational efficiency, ensuring a fair process for cancellations and refunds.
01Cancellation Policy
Before Dispatch: If a cancellation request is made before the product has been dispatched, the Lessee will receive a full refund to the original payment method.
After Dispatch (Before Delivery): Cancellations are not eligible for refunds once the order has been dispatched. However, if the Lessee identifies any issues upon delivery, a replacement can be requested within 24 hours.
After Delivery: If the product has been delivered, cancellations are no longer eligible for direct refunds. Instead, Rentkar Credits will be issued to the Lessee's account, redeemable for future rentals.
02Refund Process
Refunds for eligible cancellations (i.e., those made before dispatch) will be processed within 7-10 business days from the cancellation request date.
Refunds will be credited to the original payment method, though processing times may vary depending on the Lessee's payment provider.
03Replacement Policy
Product Issues: If any malfunctions or damage are noticed upon delivery, a replacement request can be made within 24 hours. Based on the availability and issue reported, Rentkar will arrange a replacement or repair.
04Damaged or Missing Items Upon Return
Lessees are responsible for ensuring the product and accessories are returned in the same condition. If there are any damages or missing parts, repair or replacement charges will be deducted from the Lessee's account balance or deposit, as applicable.
05Sustainability Commitment
Rentkar prioritizes sustainability. We source items responsibly and aim to reduce waste through rental usage. The Lessee agrees to use the equipment responsibly and return it in good condition to promote our sustainability goals.
For cancellation, refund requests, or other inquiries, contact support@rentkar.app with your order details.