Rentkar

Help centre · 80 answers

How can we help?

Everything about renting with Rentkar: plans, delivery, zero deposit, payments, coupons and returns.

Getting started

What Rentkar is, what you can rent and how ordering works.

Do I need an account to rent?

Yes, but it takes a minute: log in with your WhatsApp number and the code we send there. New here? Add your name and email and you're set. Your orders, addresses, share credits and verification all live in My account.

How do I pick the right plan for a product?

On any product page tap Select a plan. You'll see every plan with its price and per-day cost, pick your start date and a delivery slot, and add any add-ons. The total updates as you choose, and you can preview it with your best coupon.

Can I rent more than one product in one order?

Yes. Add each product to your cart with its own plan and dates, then check out each rental from the cart. Each rental is delivered and picked up on its own dates.

What is Rentkar and how does it work?

Rentkar is revolutionising the way people access high-end consumer products by enabling rentals and shared usage instead of ownership. From laptops, computers, gaming consoles like PlayStation, cameras, electric vehicles (EVs), to musical instruments, Rentkar allows individuals and businesses to rent premium gadgets on-demand—flexibly, affordably, and hassle-free.

How do I order with Rentkar?

Ordering is easy. Just choose your product, select the rental duration, complete Aadhaar-based verification, and your item will be delivered directly to your doorstep. With zero deposit, lightning-fast delivery, and helpful customer support, Rentkar makes accessing premium products easier than ever.

What makes Rentkar different from other rental platforms?

Rentkar is not just a rental service—it's a lifestyle shift. With zero deposits, instant delivery, Aadhaar-based verification, and access to high-end tech and lifestyle products, Rentkar is built for modern consumers who value flexibility, affordability, and convenience. Plus, with features like co-ownership, share credits, and ultra-fast customer support, Rentkar goes beyond traditional rentals to create a new way to consume.

What kinds of products can I rent on Rentkar?

Rentkar offers a wide range of curated tech and lifestyle products including laptops, gaming PCs, PlayStations, MacBooks, cameras, microphones, EVs, projectors, smart TVs, musical instruments like guitars and keyboards, and even niche gear like VR headsets, GoPros, and more. Whether you're working, gaming, creating, or just exploring a new hobby, Rentkar has you covered.

Do you offer customer support in case I face issues?

Yes, our support team is available through chat, call, and email to assist with delivery, setup, troubleshooting, or any concerns you may have during your rental period. We also offer instant replacements in case of technical failures.

How is Rentkar better than buying used products?

Unlike second-hand marketplaces, Rentkar offers like-new products with warranties, verified condition, and instant replacements. You avoid shady sellers, broken items, or non-refundable issues—Rentkar takes responsibility from start to end.

Is Rentkar available for students or freelancers?

Yes, Rentkar is ideal for students, creators, and freelancers who need powerful gear like MacBooks, mics, cameras, or monitors without high upfront costs. You can rent what you need, when you need it—perfect for college, shoots, or side projects.

How does Rentkar's sharing model work?

Rentkar is built on the idea that you don't need to own everything—you just need access. Through our platform, people across cities can share high-value products like cameras, gaming consoles, laptops, and more. We handle everything—from quality checks, delivery, and support to pickup and tracking. You simply rent the product for the duration you need, and when you're done, it goes to the next user in like-new condition.

Why is sharing better than owning for most people?

Owning expensive products often means you use them only 10–20% of the time, while they lose value rapidly. With Rentkar, you get on-demand access to high-end tools—like PS5s, DSLRs, EVs, and MacBooks—only when you need them. You save money, avoid clutter, and become part of a more circular economy. Sharing also encourages less waste, more experiences, and greater flexibility.

Plans and pricing

Rental lengths, what a plan costs and what's included.

What rental lengths can I choose?

Plans depend on the product: from 1 day up to several months. You can also pick your own dates (up to 30 days) on products with a 1-day and a 1-month plan; we price it from the plans that fit it best.

Why is a longer plan cheaper per day?

Every plan is priced for its length, and longer ones usually cost less per day: a week costs less than 7 single days, and a month less than 4 weeks. The plan picker shows the per-day price so you can compare.

Do product prices include delivery and GST?

No. The prices on product cards and plans are rent only. At checkout we add delivery (₹149, ₹199 or ₹399 per rental depending on the product, both ways) and GST (18% on most products), and you see the full total before you pay.

Can I add controllers or games to a PS5?

Yes. Pick up to 3 add-ons when you choose your plan (and up to 2 free ones where offered). Each add-on has its own price for the plan you pick. Add-ons come with the same delivery.

What does “Price drop” on a product mean?

It's one of our current deals: that product's price is lower for now. The price you see when you add it to your cart is the price you check out with.

What is the lowest price guarantee?

Found the same gear for less on another rental site, for the same dates? Tell us on WhatsApp and we'll match it.

How long can I rent a product for?

You can rent products from as little as 1 day to several months, depending on availability and your requirement. Long-term rentals often come with discounted pricing and added benefits.

Can I try the product before I commit to a longer rental?

Yes, you can choose short-term rentals starting from a day or a week to try out the product. If you decide to keep it longer, just extend the rental from your dashboard—pricing automatically adjusts to long-term rates.

How does pricing work? Is it cheaper than buying?

Rentkar pricing is designed to be cheaper and more flexible than owning. You pay only for the days or months you actually use a product. This is ideal for short-term needs, one-time events, or hobby experiments without investing heavily upfront.

Can I buy a product I've rented?

Yes, in many cases, if you love what you've rented, we allow you to buy it at a discounted buyout price depending on its usage. Contact support from your dashboard for a quote.

Delivery and pickup

Delivery cost, slots, the 2–4 hour promise and returns.

How much is delivery?

₹149, ₹199 or ₹399 per rental depending on the product, and it covers both trips: we deliver it and we pick it up. GST is added at checkout. A second delivery attempt, if no one is there to receive it, is charged again.

What delivery slots are there?

Pick a two-hour slot when you choose your plan (you can change it at checkout), from 10 AM – 12 PM through to the evening. The earliest slot you can book depends on the time you order: after the day's cutoff, the earliest is the next day.

What does “Delivery by” on a product mean?

When it can reach you. “2-4 hrs”: it's in stock and you order before 7 PM. “Tomorrow”: you're ordering after 7 PM, or a unit is coming back from a rental. A date: every unit is out on rent, and that's the day one is back.

Where exactly do you deliver?

Within 35 km of our base in Mumbai, Pune, Bengaluru and Delhi NCR. When you add an address, search for your building and we'll tell you straight away if it's inside the delivery zone.

When does my rental start?

When the product reaches you, not when you place the order. Your plan's end date counts from the delivery date.

What should I check when the product arrives?

Check that everything listed is there and working. If anything is wrong, ask for a replacement within 24 hours and we'll arrange a replacement or repair.

How do I return a product?

Ask for a pickup from Help and support when your rental ends. Pickups are usually arranged within 2 to 48 hours of the time you ask for. The agent checks that all items are there and working, and notes anything missing.

Can I reschedule a delivery or pickup?

Yes. Tell us at least 24 hours before a pickup slot. A pickup missed because no one was there may carry a rescheduling charge, and a delivery attempted again is charged again.

How fast is the delivery?

Depending on your location and product availability, Rentkar offers same-day or even 2-hour delivery in select areas. Our goal is to make rentals feel as fast and seamless as purchases, backed by real-time support and logistics coordination.

What happens if I return a product late?

If a product is returned past the agreed rental period, late fees may apply as per the product's rental terms. We recommend requesting an extension in advance through your dashboard if you need to keep the item longer.

What happens after I place an order?

Once you place an order and complete Aadhaar verification, our logistics team schedules the delivery. You'll receive updates with tracking, delivery ETA, and contact details. A delivery executive will hand over the product, often within 2 hours or the same day in metro areas.

What happens if I don't return the product?

Non-return of products is treated as a violation of our terms. In such cases, we initiate legal action, blacklist the user, and recover the product through internal teams and third-party services. Aadhaar verification and location data are used to enforce this policy responsibly.

Can I choose a delivery time slot?

Yes, during checkout, you can select preferred delivery slots (subject to availability). We also offer urgent 2-hour delivery in select zones, so you can get what you need exactly when you need it.

Can I schedule a pickup at the end of my rental?

Yes, once your rental ends, you can schedule a pickup from your dashboard in the given time limit. We'll arrange reverse logistics at your convenience under the mentioned pick up hours.

Verification and safety

Rentkar Verify, zero deposit and keeping renting safe.

What is Rentkar Verify?

A check before your first delivery: your Aadhaar through DigiLocker (done once), then a quick face check and the rental agreement with each rental. It's why we can rent without a security deposit. Start it from My account.

Can I place an order while my verification is in review?

Yes. You can check out while Rentkar Verify is in review; we confirm the delivery once it's approved.

Why does my delivery address matter for verification?

Each delivery address needs proof you live there (an electricity or gas bill, or a registered rental agreement). Deliveries to a verified address are approved fastest; a new address needs a quick check.

Is my data safe with Rentkar?

Your documents are handled under our privacy policy: we don't sell your data, and we share delivery details only with the people delivering your order.

Is there any security deposit required?

No, Rentkar offers a zero-deposit rental model in most major cities. This means you can rent expensive, high-quality products without having to pay any upfront security deposit, making the experience truly accessible and commitment-free.

Is Aadhaar verification mandatory?

Yes, for security and trust, Aadhaar-based verification is mandatory before renting. It helps us ensure safe and responsible sharing of high-value items and allows us to keep the platform zero-deposit for most users.

Is Rentkar safe to use?

Yes, Rentkar follows a secure, verified system to ensure all users are authenticated via Aadhaar-based KYC. Products are tracked, insured, and inspected before every delivery. Our zero-deposit model is backed by tech-enabled safeguards and city-specific logistic controls, making renting both secure and seamless.

How does Rentkar make sharing trustworthy and safe?

Every user goes through Aadhaar-based verification before renting. Products are insured, tracked, and reviewed for damages. We also maintain a strong internal quality-control and replacement system to handle any issues. Soon, we'll launch a trust score based on usage, returns, and referrals that encourages good behavior and strengthens the Rentkar community.

Payments and billing

How to pay, GST, monthly plans and late payments.

Which payment methods do you accept?

Pay securely through Razorpay with UPI, debit or credit cards, netbanking or wallets. EMI is available on selected products.

How is GST charged?

18% GST (on most products) is charged on the rent and delivery, after any coupon and share credits.

How do plans longer than a month get billed?

Rent on plans over a month is paid monthly in advance through an autopay you set up at checkout, on the same date as your delivery each month. So today you pay the first month, plus delivery, with GST; then the monthly amount for each remaining month. Checkout shows both figures.

What if a monthly payment is late?

Payments more than 7 days late carry a penalty under the terms and conditions, so set a reminder for your billing date.

Will I get an invoice?

Yes. Once your order is approved the invoice is emailed to you; every order and its invoice are also in My orders.

How do I make the payment?

Payments are 100% digital and secure. You can pay via UPI, debit or credit cards, digital wallets, or even opt for easy EMI options on selected products. The process is quick and designed for convenience.

Are there any hidden charges?

No. Rentkar has transparent pricing. All taxes, service fees, and optional add-ons are clearly listed during checkout. There are no surprise charges unless there's late return, damage, or missing components—each governed by clear terms.

Coupons and share credits

Coupons at checkout, and credits you earn as you rent.

How do coupons work?

You don't need to hunt for codes: checkout lists the coupons you can use and what each saves. Apply one, enter a code, or remove it. A coupon comes off the rent, before delivery and GST.

Can I use a coupon and share credits together?

Yes. At checkout, apply a coupon and switch on Use share credits: the coupon comes off the rent first, then your credits, up to the rent that's left. Delivery and GST are added after.

How do I use my share credits?

At checkout, switch on Use share credits. 100 credits are worth ₹100, and they come off your rent, before GST. Your balance and history are under Share credits.

How many share credits do I earn?

Up to 2% of the rent on each order comes back as share credits, credited when you place the order. The product page shows how much a rental earns. Read more on share credits.

Do you offer any loyalty or referral rewards?

Yes. Through our Share Credits program, you earn credits every time you rent, refer someone, or share Rentkar with others. These credits can be redeemed for future discounts or used toward co-ownership opportunities on selected products.

What are Share Credits and how do I earn them?

Share Credits are Rentkar's loyalty and referral rewards system. You earn credits every time you rent a product, refer a friend, or engage with the community. These credits can be used for discounts on future rentals or to unlock co-ownership benefits.

Damage and care

Faults, damage, missing parts and how products are kept.

Can I open the device or change its parts?

No. Opening the device, swapping its parts or adding anything to boost its performance isn't allowed and carries a penalty under the terms. If something isn't working, tell us and we'll fix or replace it.

What do I owe if a part is missing at pickup?

Missing parts (a charger, cable or controller, say) are charged at their market value. Keep all the original parts together and check them before pickup.

What if the product gets damaged or stops working?

In case of accidental damage, customers are advised to inform us immediately. While minor wear and tear is typically covered, significant damage may incur a partial fee. If there is a technical fault, Rentkar ensures instant replacements to minimise any disruption in your experience.

Are the products new or used?

All products offered on Rentkar are in like-new condition. Each item undergoes thorough quality checks, cleaning, and testing after every return, so you always receive a product that's ready to perform at its best.

How are products maintained between rentals?

Each product undergoes rigorous quality checks, deep cleaning, software resets, and physical inspections after every return. This ensures you always receive a like-new experience, every time you rent.

Do you clean and sanitize products before delivery?

Absolutely. Every product undergoes deep cleaning, dusting, sanitisation, software reset, and physical testing before it's dispatched. We treat hygiene and performance seriously, especially for wearables, laptops, and musical instruments.

What if I face issues during my rental period?

If anything goes wrong—from software issues to product faults—our support team is available instantly. In most cases, we offer product replacements or quick fixes within hours. You'll never be left without support.

What if I lose or misplace a part of the product?

If an accessory (like a charger, cable, controller) is missing or lost, a replacement fee will be charged based on its market value. We encourage customers to keep all original parts intact for a smooth return experience.

Cancellations and changes

Cancelling, refunds, extending, upgrading and ending early.

Can I cancel my order and get a refund?

Cancel before dispatch for a full refund to your original payment method, processed within 7–10 business days. Once it's dispatched, cancellations aren't refunded; after delivery you get Rentkar credits instead, for your next rental. See the cancellation and refund policy.

How do I extend my rental?

From My orders, tap Extend on the rental before it ends. The price moves to the longer plan's rate, and returning late without extending may carry late fees.

Can I end a rental early?

Yes, with 7 days' written notice from your registered email. Our team confirms what's refunded.

Can I change the plan or dates after adding to cart?

Yes. In your cart, tap Edit on the rental to change its plan, dates or add-ons before you check out.

Can I extend or cancel my rental?

Yes, Rentkar gives you complete flexibility to manage your rental. You can easily extend or cancel your booking through your online dashboard. Our cancellation policies are product-specific and transparent, designed to give users maximum control.

Can I upgrade or swap my rented product mid-rental?

Yes, subject to availability, you can request to upgrade or swap your rental mid-duration. Just contact our support team, and we'll try to accommodate your request with minimal disruption.

Cities, business and partners

Where we deliver, renting for teams and listing your gear.

Is the price the same in every city?

Yes. A package costs the same in Mumbai, Pune, Bengaluru and Delhi NCR. What a city stocks can differ a little; each city's pages show only what you can rent there.

What is the Rentkar vendor network?

Verified partners who list their gear on Rentkar. We check every unit, run the delivery, KYC, support and returns, and cover partners with Rentkar Shield. For renters it's the same price and service, delivered within 24 hours.

What cities do you operate in?

Rentkar currently operates in Mumbai, Delhi, Bangalore, and Pune, with expansion plans already underway. If you're in one of these cities, you can experience fast, frictionless rentals delivered to your doorstep.

Can I rent products for business or events?

Absolutely. Rentkar caters to bulk and business rentals for shoots, events, offices, gaming zones, and more. If you require multiple items or a custom setup, our team can provide tailored quotes and support to meet your specific needs.

What is co-ownership and how does it work?

Co-ownership is a unique model by Rentkar where you can partially own a product along with other users and share its usage at a fraction of the cost. You earn credits through referrals and regular rentals that can be converted into co-ownership stakes, giving you access to premium products without full upfront cost.

Is Rentkar available for corporate or team rentals?

Definitely. Rentkar supports startups, offices, gaming cafes, creators, and production houses with bulk rentals, recurring requirements, and subscription plans. Reach out to us for a custom quote and white-glove support.

What if I move to another city? Can I return or transfer my rental?

If you're relocating, we can help you return your product or transfer the rental if we operate in the new city. Just contact support in advance and we'll guide you on the best option.

What is co-ownership on Rentkar?

Co-ownership is an upcoming feature that lets users partially own high-value items with others in the Rentkar community. You invest a small amount to own a fraction of a product—like a MacBook, GoPro, or gaming setup—and get guaranteed time-slots to use it, or let others rent it out and earn credits. It's a hybrid between renting and owning, ideal for creators, gamers, and early adopters who want access without paying the full price upfront.

Can I offer my own products for others to rent on Rentkar?

Not yet—but we're actively working on enabling community-powered sharing, where trusted users can list their own verified products and earn from idle tech. In the future, this will allow creators, freelancers, and tech-savvy individuals to turn expensive gear into income.

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