Delivery and Pickup Policy
Rentkar is committed to a smooth delivery and pickup process for every rental. Our goal is to ensure all items arrive in optimal condition and at a convenient time.
01Delivery Timeframe
Orders Placed Before 6 PM: Deliveries are scheduled within 2 to 48 hours, depending on product availability and location.
Orders Placed After 6 PM: Deliveries are scheduled for the following business day and typically fulfilled within 2 to 48 hours.
02Shipping Charges
Standard Delivery: Charges are based on delivery distance and method, visible during checkout.
Express Delivery: For urgent orders, express delivery is available at an additional charge, depending on product and location. All deliveries are managed through certified agents like Porter to ensure safe handling.
03Delivery Process
Lessees receive dispatch notifications, tracking details, and estimated arrival times. Our delivery agents may coordinate with Lessees for an optimal delivery time.
Products undergo a quality check to ensure they arrive in perfect working order.
04Pickup Requests
Lessees can schedule a pickup through Rentkar's support team or app. Based on availability, pickups are typically scheduled within 2 to 48 hours of the requested time.
Product Inspection at Pickup: During pickup, the Lessee should ensure all items are present and in working condition. Our agents will inspect the items and note any discrepancies.
05Late or Rescheduled Pickups
If a reschedule is necessary, please inform Rentkar at least 24 hours in advance.
Missed pickups due to Lessee unavailability may incur additional rescheduling charges.
06Loyalty and Rewards Program
Rentkar Credits and rewards may be issued based on usage and payment history. Rentkar reserves the right to alter or revoke rewards at any time.
For assistance with delivery and pickup, contact support@rentkar.app with your order details.